![]() When your smartphone connects to your dash cam, it creates a new WiFi network. See above for fixes which is to try charging the camera for several hours. If there’s not enough energy, the camera instantly turns off which corrupts the file. Your dash cam uses their energy to save the last file and turn off the camera properly. The most common cause is a faulty capacitor or lithium-ion battery. Why does the last video file recorded before shutting down keep getting corrupted? If after charging, your camera quickly loses settings you’ll have to contact your retailer/manufacturer as it’s a warranty issue. For other cameras, you’ll have to drive if you don’t have an electrical outlet adapter (very uncommon). For USB cameras this is easy if you plug it into a cell-phone charger. Try recharging the battery for an extended period of time, several hours at least. If you have issues with your RTC or lithium-ion battery, you may lose power immediately, and your settings are lost when your camera turns off. In healthy batteries after a few weeks of not turning on your camera will lose its charge. If your camera runs out of energy, your settings will be lost. Your camera uses energy from its lithium-ion battery or in capacitor cameras a small RTC-battery (rechargeable coin battery) to save the time/date/settings in the memory. Common Issues for All Dash Cams Why are the time, date, and settings constantly lost/reset to defaults? PS – Check out our top dash cam picks if you want to see what’s new and wonderful for 2019. We have compiled a list of the most common issues and solutions for cameras we have reviewed. For more instructions, click here.No matter what brand of dash camera you choose, each has their own problems. ![]() You can manage your Nexar Connect account by logging in to your MyNexar portal. Can I cancel my subscription at any time? Ideally, we recommend getting one +Connectivity add-on for each Nexar One dash cam so you can live stream from each vehicle. However, you won’t have Nexar Connect-related features like Live Location, Emergency Mode, or Remote Streaming on the dash cam that doesn’t have the +Connectivity add-on attached. If you are getting are not managing to initiate a live stream and you are sure that you are in a place with good reception and that your camera is charged, please try the following:įrequently Asked Questions Can I move the add-ons from one camera to another? + Connectivity add-on has to be connected to the right-hand side of the Nexar logo. Your dash cam has been charged for at least 20 minutes, using the original power cable and cigarette lighter adaptor that came with the Nexar One.Your Nexar Connect subscription is active.Camera is in an area with sufficient cellular data reception.To provide the best experience kindly make sure of the following, It may take up to 4 minutes for the Live stream to start. ![]() By tapping the Live button you will “wake up” your dash cam and allow a stream to start. The Live Stream button will be shown when you are not connected to the dash cam, over WiFi and Bluetooth, and if you have a +Connectivity add-on with an active Nexar Connect subscription.Ĭlicking the Live button allows viewing your dash cam stream while the car is parked and the dash cam may be off. Power on the dash cam and try subscribing again.Re-connect the LTE add-on on the right side.Once done, you will be redirected back to the Nexar appĬan't activate your Nexar Connect subscription?.Enter your personal and credit card information.Choose the +Connectivity subscription you wish to activate.Enter the 6-digit SMS verification code that is sent to your phone.Enter the phone number that you use to log in to your Nexar app account.If you don’t have one yet, you can purchase one and activate your Nexar Connect account later. You should have the +Connectivity add-on already attached to your Nexar One dash cam.Make sure that you are near your dash cam and connected.Know that your emergency contacts will get an alert and a live stream when something happensĪctivating your Nexar Connect subscription.Live stream the road camera view from your Nexar app if something happens to your car while parked.Remotely connect to your camera and stream video anytime and anywhere.Track your car's live location on a map.This gives your Nexar One added features such as: Nexar Connect allows you to connect with your Nexar One dash cam even when you’re not next to it. Can't connect your Nexar Connect subscription.Activating your Nexar Connect subscription. ![]() Learn more about Live streaming your Nexar One. Understand what Nexar Connect is and how it can enhance your Nexar One experience. ![]()
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